Refund, Cancellation & Return Policy

This policy is last updated on 29th March 2017. Resolutery education technology private limited reserves all the rights and may change this policy, whenever required without informing you individually or in group.

This domain name, Website, and or mobile application, ‘SkillSikho.com’ is owned by Resolutery Education Technology Private Limited, a private limited company incorporated under the (Indian) Companies Act, 2013 bearing CIN U74999MH2017PTC292246 and having its registered office at 4/ 903, Balaji Garden, New Ayre Road,Dombivli, 421201, Maharashtra, India.

Resolutery education technology private limited may, at its sole discretion, reject requests for availing Refunds from users requesting serial or repeated refunds, or Users who have violated or are suspected of violation of the Terms of Use, Disclaimer Policy or any other terms and conditions of use of the Website.

Registering with skillsikho.com and using the services offered through this Website, you expressly acknowledge that you have read and understood this Refund Policy and you agree to be bound by its terms and conditions. If at any time you disagree with this Refund Policy or any part of it, your sole remedy is to cease use of all skillsikho.com services ( including services / courses offered by our affiliates / partners / trainers / merchants etc ) and terminate your account. However, any transactions occurring prior to the date of such termination shall be governed and controlled in full by the terms of this Refund Policy.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange or cancellation.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as paper format books, newspapers or magazines etc cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Upon approval of your refund, cancellation, return request you will lose access to use the respective product / courses along with freebies provided.

Policy for Online Courses :

All online courses on our platform comes with lifetime access. Also all paid online courses comes with Free Trial, so you can check for the quality of content and other relevant parameters before purchasing them. Hence, it will not be possible to issue full or part refund and or cancellation after it’s purchase.

Digital Products / Downloadable software products :

Digital products such as Pen Drive, CD, DVD, Tablet, HardDisk etc are eligible for replacement if request is raised within 07 days from the date of it’s delivery, if you received them in faulty manner and could not access and or use it. Replacement requests after 07 days will not be approved, however request may be considered as per individual case to case in the scenario such as natural calamities, emergency situations as per our sole decision.

Offline Courses :

Cancellation & Refund policy for offline courses depends on the terms & conditions set by the respectives trainers / institutions and may vary from course to course. We request you to confirm them before purchasing offline courses/ workshops / seminars from our site. However, if offline course, seminar, workshop is cancelled by respective trainer and or institutions full refund will be approved upon your request

To complete your refund, cancellation, return request we may / may not require a receipt or proof of purchase.

Please do not send your purchase products in physical from, back to the manufacturer. In such a cases we will not be held responsible for any further disputes and you will be fully responsible for such disputes.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds :

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@skillsikho.com.

Exchanges / Replacement (Products in physical form)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@skillsikho.com and send your item to: 4/903, Balaji Garden, New ayre road, near kopar station east, Dombivli, MH, 421201, India.

Gifts :

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping :

To return your product in physical format , you should mail your product to: 4/903, Balaji Garden, New ayre road, near kopar station east, Dombivli, MH, 421201, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.